• Frequently Asked Questions
• I am having trouble downloading the software.
It cuts off before the download is finished. How can I get a complete
copy of the software?
• I am using the CD Burner, but nothing seems
to be written to disc, once conversion is complete. Do you have
information on this issue?
• I writer audio files to CD with the CD
Burner. The CD plays properly on my computer, but it does not play
in my normal CD player. What am I doing wrong?
• What is the update/upgrade policy for Ease MP3 CD Burner?
• Lost Registration Code Policy
• I have purchased Ease MP3 CD Burner. What happens
if I format my computer or my system crashes? Will the Product ID
change and my unlock code no longer work?
• I have purchased a registration code and
its not accepting it
• I have not received my registration code!
Isn’t it about time
• How do I uninstall Ease MP3 CD Burner?
• Feedback
I am having trouble downloading the
software. It cuts off before the download is finished. How can I
get a complete copy of the software?
Unfortunately, some ISPs experience packet loss when downloading
larger files. Other than trying the download again at another time,
you would likely have more success by using the multiple-file download
option on the downloads page.
I am using the CD Burner, but nothing
seems to be written to disc, once conversion is complete. Do you
have information on this issue?
Unfortunately, if this is the case, your drive most likely does
not support the raw data threading method for writing data to CD.
We have developed the CD Burner using the method that works for
the majority of drives available. However, some drives use proprietary
methods or nonstandard initialization commands, and therefore are
not supported. If this is the case, the drive comes bundled with
software, usually Adaptec Easy CD Creator, which has been branded
for and customized to work specifically with your drive. Therefore,
you are probably better off using this software for the writing
step of the process.
I writer audio files to CD with the
CD Burner. The CD plays properly on my computer, but it does not
play in my normal CD player. What am I doing wrong?
Unfortunately, not all CD players can handle CD-R discs. When creating
custom CDs to play in your home or car stereo system, make sure
that you purchase CD-R discs, and check the insert before buying
to ensure they are designed for audio track content. This greatly
increases the ability to play on various CD player types. In general,
avoid generic CD-R discs, as they are the least likely to work in
a home or car stereo.
What is the update/upgrade policy
for Ease MP3 CD Burner?
ALL updates AND upgrades are free! Ease MP3 CD Burner support unlimit
update and upgrade.
Lost Registration Code Policy
If you register and, for whatever reason, you do not receive an
email with a registration code or if you have formatted your hard
drive and cannot find your registration code, simply email to [email protected]
and we will resend your code as soon as possible. Remember to tell
us your order ID.
I have purchased Ease MP3 CD Burner. What
happens if I format my computer or my system crashes? Will the Product
ID change and my unlock code no longer work?
With the current version of Ease MP3 CD Burner, the Product ID does
not change if you format your computer or your system crashes. Therefore,
your register info will still be valid, and you should not need
new purchase information.
I have purchased a registration code
and its not accepting it!!!
Please make sure you are using the correct register info. Our register
info will be sent as 'Register Name: *** Register Code:*** '. Please
try to copy our register info instead of typing it one by one letter,
for it is difficult to identify letter 'l' from number '1' and identify
letter 'o' from number '0'.
I have not received my registration
code! Isn’t it about time!
Do not panic! In many cases, there may be a processing delay. Sometimes,
people have supplied the wrong email address. In rare cases, the
registered users are unreachable due to mis-configured email clients
or privacy control.
How do I uninstall Ease MP3 CD Burner?
To uninstall Ease MP3 CD Burner, click Start from the Windows Taskbar,
go into Settings/Control Panels/Add/Remove Programs and select Ease MP3 CD Burner from the Install/Uninstall tab.
Feedback
If you have any comments or concerns about Ease MP3 CD Burner, feel
free to email to: [email protected],
or direct them to http://www.audiotool.net.
Your feedback is important to us. Many of Ease MP3 CD Burner's features
and significant portions of Ease MP3 CD Burner's interface and function
have been heavily influenced by comments from users. So if you have
a grand idea for a new feature, or a better way of doing something,
please drop us a note.
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